Introduction

1.1 This website (www.bangalow.mu), related mobile-sites, and software applications (hereinafter referred to as the ‘Website’) are owned and operated by Bangalow Ltd (hereinafter referred to as ‘us’, ‘we’, ‘our’, ‘Cielo Mauritius’, ‘the Supplier’, and/or ‘Bangalow’), the exclusive agent for Cielo products in Mauritius.

1.2 The disclaimers, policies, and terms and conditions on this page (hereinafter referred to as ‘Terms’ and/or ‘Conditions’) shall govern the order, sale, and/or delivery of goods or services from Cielo in Mauritius, as well as the use of this website by any customer or person (hereinafter referred to as ‘you’, ‘your’, ‘user’, ‘customer’).

1.3 Any personal information or data collected when using this website, whether through communication, purchase invoicing, customer inquiry, or in-store transactions (governed by these terms & conditions), shall be utilized for customer service, internal market research, or direct marketing by Bangalow Ltd, the exclusive agent for Cielo products in Mauritius. This information shall not be shared with third parties except as necessary for customer service and delivery purposes. For more information on the use of personal data, please refer to our ‘User Data Policy’ available on our website.

1.4 The Terms apply to all users/customers/visitors of the bangalow.mu website or of any Bangalow store in Mauritius (regardless of whether such store may be owned by a third-party agent or franchisee).

1.5 By accessing and using this website, you accept and agree to be bound by and comply with the Terms and Conditions. If you do not agree to the Terms and Conditions contained herein, you are not authorized to access our website, use any of our website’s services, or place an order on our website.

Waiver

2.1 Any failure on Bangalow Ltd's part to exercise or enforce any right or provision of any of our terms and conditions set out will not constitute a waiver of such right or provision. A waiver by Bangalow Ltd of any default will not constitute a waiver of any subsequent default. No waiver by Bangalow Ltd is effective unless it is communicated to you in writing.

Severability

3.1 If any of the provisions of our terms or conditions are determined by any competent authority to be invalid, unlawful, or unenforceable, such provision will, to that extent, be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

Variation

4.1 Bangalow Ltd may, at its sole discretion, change or amend any of these terms, conditions, or policies without notification, and it is the user's responsibility to ensure that he or she is satisfied with the terms and any amendments that may have been affected.

4.2 Using the website after any amendments have been made shall deem your acceptance of such changes. Should you not agree with any of the terms or amendments made, you should not proceed to transact with us either in-store or on through this website.

Errors, Omissions, and Product Descriptions

5.1 While all reasonable effort is made to provide accurate information about products (including pricing, availability, features, and descriptions), we do not accept liability and shall not be held liable for any loss or claim as a result of such error or inaccuracy. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time, without prior notice, including after an order has been submitted, in which case, where the correction is significant, we will take all reasonable efforts to inform affected customers.

5.2 Product descriptions are for marketing purposes only and are presented in a simple easy-to-understand format. Product descriptions on this website are by no means exhaustive technical specifications. Some descriptive terms may be used in a broad sense or for specific purposes only.

5.3 Colour Descriptions: Descriptions and depictions of colour may not be 100% accurate. Some colours, especially earthy tones, are especially difficult to accurately describe and/or depict. Colour descriptions pertain to colour only and do not describe the actual materials (e.g., wooden items described as ‘mahogany’ in colour do not infer the wood type is mahogany).

5.4 Materials: Where a product description describes a product to be manufactured from a specific material such as ‘solid wood’ or ‘aluminium,’ this only refers to the most notable aspect of the product and does not necessarily imply that every part of the product is manufactured from this material. For example, items described to be manufactured from ‘solid wood’ may feature some other materials, e.g., knobs of steel, interior panels, or drawer bottoms from plywood or MDF. Descriptions such as ‘synthetic leather’ or ‘leatherette’ could, for example, refer to various materials including PU or PVC. Where broad terms are used, such as, but not limited to ‘wood,’

this may cover various forms of wood, including solid woods, veneers, MDF, etc. The same shall apply to other materials.

Pricing & Stock

6.1 As Bangalow Ltd is not VAT registered, VAT will not be charged on your purchases. Prices displayed are final and inclusive of all applicable taxes.

6.2 Prices published on the website apply to in-stock products only. In the event that a specific product is sold out, and a customer places an order or inquiry before a price, specification, or promotion could be updated, we will first inform the customer of any changes before processing the order. If the customer does not accept the changes, we reserve the right to cancel the order or any part thereof.

6.3 While most items listed on this website are in stock, there may be occasions where items are temporarily out of stock, or where a waiting period applies due to a product having to be custom made.

Delivery and Inspection of Goods

7.1 Prices advertised on this website shall encompass delivery charges, unless explicitly stated otherwise.

7.2 Orders will not be dispatched until payment has been successfully processed and cleared in our account.

7.3 Delivery of orders shall be handled by contracted third-parties couriers and due to logistical constraints, delivery may take up to 8 to 12 weeks from the date of purchase. For more precise delivery estimates, we encourage you to reach out to our customer service team regarding the specific item.

7.4 Delivery times may vary depending on factors such as order volume, product availability, and delivery location.

7.5 During peak seasons or periods of high demand, longer delivery periods may apply. We will make every effort to communicate any changes to delivery timelines promptly through our website or via our customer service team.

7.6 We do not offer a precisely timed delivery service due to potential delays en route. Deliveries are generally effected between 9:00am and 4:30pm, Monday through Friday, and 9:00am to 1:00pm on Saturdays.

7.7 While we strive to meet your expectations for delivery, please understand that unforeseen circumstances or logistical challenges may occasionally result in delays. Bangalow Ltd. shall not be held liable for any claims arising from losses or damages resulting from delayed delivery of any order or part of an order.

7.8 The Customer acknowledges that delivery of the purchased items is limited to locations within the mainland territory of Mauritius, excluding Rodrigues and other outer islands.

7.9 In the event where goods have been shipped out via third-party delivery service provider, and a reasonable number of delivery arrangements and/or attempts are proven to be unsuccessful due to the customer not responding, being unreachable, or not cooperating, goods will be returned to our warehouse, and the customer may be held liable for the return transport costs incurred.

7.10 Delivery fees include delivery to most areas within Mauritius. In some cases, couriers may require a surcharge to deliver to areas considered to be remote or high-risk.

7.11 It shall be the customer’s responsibility to properly inspect delivered goods. If packaging shows visible damages, it is advised to make a clear note of such damages on the waybill when signing for the goods.

7.12 Due to size and nature, some products may be supplied and delivered in a knocked down/flat pack format and require self-assembly. Under the product specifications section for each item listed on the website, the assembly requirements of each product are listed and classified as either being delivered assembled or requiring partial or full assembly.

7.13 Customers should ensure that the correct number of cartons as indicated on the waybill is received before signing the waybill. The number of cartons may not correspond to the number of items you have purchased as more than one item may be packaged in a single carton. The number of packages/cartons/pieces as indicated on the waybill should be verified by the customer or their representative before signing receipt of the goods. Customers should never sign as having received more packages than what was delivered as this could jeopardize any claim the customer may have related to short delivery of goods ordered.

7.14 Delivery is only guaranteed to the delivery address supplied by the customer. Verification of the identity of the person receiving goods may not always be done by the transporter. Individuals accepting the goods at the delivery address on the date of delivery shall be considered authorized by the customer to receive delivery on their behalf and shall also be responsible for performing the duties of checking for damages or shortages as per clauses 7.11 and 7.13 above.

7.15 Any discrepancies, damages, shortages, or erroneous deliveries must be promptly reported to us within 48 hours from the time of delivery. Please notify us via email to ensure timely resolution.

7.16 Unless otherwise specified, delivery of orders shall be handled by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required by the customer. Should the delivery service provider or any of its employees agree to any of these or other services other than delivering a packaged product to the door, this shall be strictly at the risk and cost of the customer, and Bangalow Ltd. does not take any responsibility for any damages, losses, or other claims resulting from these additional services.

Return Policy

8.1 In accordance with the Consumer Protection Bill (No. II of 2014) Sub-Part C – Right of Return 48, customers who have purchased goods from Bangalow Ltd. shall be entitled to return these goods within 3 working days from the delivery of such goods.

8.2 Customers shall only be entitled to exercise their right of return if the following conditions are met:

8.2.1 The goods have not been utilized.

8.2.2 The goods are in the same condition as when they were delivered.

8.3 Customers shall bear responsibility for any expenses related to the transportation of goods, encompassing but not confined to shipment costs originating from locations outside of Mauritius, such as South Africa.

8.4 Subsection (8.3) shall not apply if:

8.4.1 The customer has informed Bangalow, in writing, of their intention to exercise their right of return; and

8.4.2 Bangalow has not yet taken steps to deliver the goods.

8.5 Upon receipt of the returned goods meeting the conditions outlined in Section 2, Bangalow shall forthwith refund to the customer any payment made in connection with the goods.

8.6 This Returns Policy shall not apply to goods exempted under the provisions of the Consumer Protection Bill (No. II of 2014) or any other relevant legislation.

8.7 Customers must notify Bangalow of their intention to exercise their right of return in writing within the stipulated timeframe.

8.8 Bangalow reserves the right to exercise discretion regarding returns outside the specified timeframe or for goods not meeting the conditions outlined in clause 8.2 above.

8.9 Bangalow reserves the right to amend this Returns Policy at any time without prior notice. Any changes shall be effective immediately upon posting on Bangalow’s website or other communication channels.

8.10 By making a purchase from Bangalow, customers acknowledge and agree to abide by the terms and conditions outlined in this Returns Policy.

Competitions and Giveaways

9.1 Results for competitions and lucky draws shall be announced on bangalow.mu's official Facebook page on the date published on the competition literature. In the event where, due to technical or other difficulties, we were unable to announce the winner on the published announcement date, Bangalow Ltd reserves the right to announce the results within a period of up to 7 (seven) days thereafter.

9.2 Unless otherwise specified, winners shall not be contacted directly and as part of the conditions of entry, this is understood and agreed to by the entrant. The winners of all Bangalow competitions and draws, unless otherwise stated, shall be published on bangalow.mu’s official Facebook page, and entrants should check this page for the results and claim their prize by following the instructions on the announcement.

9.3 Prizes not claimed by winners within 30 (thirty) days of the results announcement shall be forfeited without exception.

9.4 Entering a competition does not guarantee the entrant any prizes. Winners are randomly chosen and announced. Winners are final, and entrants do not have the right to appeal the results. By entering into any of our competitions, the entrant agrees to these terms.

Vouchers

10.1 Vouchers are issued at Bangalow Ltd's sole discretion, and we are entitled at any time to correct, cancel, or reject a Voucher for any reason. Users do not have a right to Vouchers, and Vouchers cannot be earned. Vouchers are issued under specific terms and conditions regulating when and how they may be used.

10.2 Vouchers are only valid for a period of 6 (six) months from the date of issue, unless otherwise stipulated on the Voucher. Vouchers can only be redeemed while they are valid, and their expiry dates cannot be extended.

10.3 Vouchers can only be used once.

10.4 Vouchers cannot be exchanged or refunded for cash or credit.

10.5 Vouchers issued as part of any compensation, compromise, or resolution for any claim shall only be valid for a period of 6 (six) months from the date of issue.

10.6 Vouchers linked with promotions or similar campaigns shall only be issued where the full advertised price has been paid.

10.7 Discounts offered and Vouchers cannot apply to the same product. If any discount was offered to the customer for a specific product, the linked coupon shall no longer apply to the product offered.

10.8 Vouchers may not be used as part of a payment plan.

10.9 Bangalow Ltd will not be responsible for any harm due to the loss, unauthorized use, or unauthorized distribution of a Voucher if it has delivered the Voucher to the customer or the customer’s nominated email address.

10.10 A Voucher must be used at check-out and cannot be used later on existing orders.

Special Sales and Promotions (Including Black Friday)

11.1 All sales and promotions are valid while stocks last and are subject to the availability of allocated stock.

11.2 Sales and promotions shall only be valid for the period as advertised.

11.3 No payment plans on sale items will be accepted. Payments must be made immediately via Credit Card or EFT to secure the stock. Processing an order on the website does not automatically reserve stock. Stock can only be reserved when payment has been received.

11.4 Unless otherwise stated, all prices includes delivery fees.

11.5 Delivery of orders shall be handled by contracted third-party couriers, and due to the logistical constraints specifically for Black Friday deals, may take longer than usual.

Images

12.1 All graphical images, including product photos, logos, banners, sound or video clips, trademarks, and trade names, layouts, icons, or copy text displayed or incorporated on this website, are the property of Bangalow Ltd, the exclusive agent for Cielo products in Mauritius, or the brands, associates, suppliers, or service providers it represents and are protected by law. Any unauthorized use, reproduction, or distribution thereof is strictly prohibited and may only be done with the express written consent of Bangalow Ltd.

Governing Law

13.1 Any disputes arising out of or relating to the Terms and Conditions, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of Mauritius. Any disputes, actions, or proceedings relating to the terms or your access to or use of our website must be brought before the courts of Mauritius in the city of Port Louis.

Country of Domicile

14.1 This website is governed by the laws of Mauritius, and Bangalow Ltd chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, at H21 Home Scene Building, Healthscape, Forbach, Mauritius. Any disputes, actions, or proceedings relating to the terms or your access to or use of our website must be brought before the courts of Mauritius in the city of Port Louis, and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

Company Information & Contact Details

15.1 This website is owned by and operated by Bangalow Ltd, the exclusive agent for Cielo products in Mauritius. Contact details: info@bangalow.mu.